Trouble Downloading?Updated 6 months ago

So sorry to hear you're having trouble and issues downloading your purchase, our sincere apology. Typically this has to do with preferences in your browser. Below are a few suggestions for you.

Safari: Decompression Failed

This error occurs in Safari if the "Open Safe Files" option is on. When the download is completed, Safari will attempt to unzip the archive but return this message.

To resolve this issue; Disable the "Open Safe Files" option in the General tab of Safari settings or  you can use a different browser like Chrome.

Safari: Pop-Ups Blocked

When you initially try and download, the confirmation pop-up is displayed and attempts to download. However, the default setting is Safari is to block pop-ups. Here is a simple fix.

1. Click on the icon in the browser window (show blocked pop-up window) 

2. Select "Allow" pop-up window for our download page.

3. Your download should start and subsequent downloads will be allowed to download.

Chrome: Make sure 'Pop-ups and redirects" is allowed.