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<p>If you experience any issues with loading our instruments or libraries in Kontakt or your DAW, please check that you&apos;re using the full paid version of Native Instruments Kontakt 5.6.5 or higher as required. For any specific problems, such as missing files or error messages, we highly recommend reaching out to us with detailed information or even sending a video demonstration if possible. This will help us provide you with a coherent solution, which could include step-by-step instructions in a custom video response or offering alternative formats of the product (e.g., the Multi-Format edition) that may suit your needs better.</p>

If you experience any issues with loading our instruments or libraries in Kontakt or your DAW, please check that you're using the full paid version of Native Instruments Kontakt 5.6.5 or higher as required. For any specific problems, such as missing

What do I do if I encounter issues with Kontakt instruments or libraries?

Kontakt Edition

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Getting Started with Your Download

Trouble Downloading?

Loading Multiformat into your DAW

Loading into Kontakt

Getting Started

Are your products royalty-free?

End-user license agreement

Can I use your sample libraries to create production music or music libraries?

Can I use your sample libraries to create a loop library or virtual instrument?

Are the Starter Pack editions of our libraries covered by the licensing agreement?

Royalty-Free Licensing Agreement

What is your exchange and refund policy?

What if I have purchased a library but it's not what I expected?

Refund & Exchange

What are the system requirements for using the instruments and libraries I purchase?

What formats are included?

Is there a way to listen the samples of a library before purchasing?

What drum library packs do you offer for different music styles?

Video Walkthroughs Sample Packs

Video Walkthroughs Kontakt Engine

What's Included

Is there a discount available when buying multiple packs?

Bundle Upgrades

YouTube, Copyright, and Content ID

Do you offer educational discounts?

General

Unruly Rewards Program

Is the Kontakt edition a multi-sampled virtual instrument?

Can I use the sample libraries with free Kontakt Player?

Can I play the instruments from the libraries on a MIDI keyboard?

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What do I do if I encounter issues with Kontakt instruments or libraries?Updated 8 months ago