What is your exchange and refund policy?Updated 5 days ago

Our Promise: We offer a 100% Happiness Guarantee on all products. If you're unsatisfied after installing and using your purchase, we'll either:

• Exchange it for another library that better suits your needs, or
• Issue a full refund within 30 days of purchase

Processing Time: 2-4 weeks for validated requests

Exclusions:

• Products marked as "Not For Resale"
• Items purchased through authorized resellers (please return to original retailer)

How to Request a Refund

1. Complete our Technical Support contact form
2. Confirm you've successfully used the product with your system
3. Provide your reason for requesting a refund (helps us improve)

Note: Refunds will be processed for the full purchase price, subject to currency exchange rates and applicable bank fees at the time of refund.

Questions? Contact us at [email protected]