Our Promise: We offer a 100% Happiness Guarantee on all products. If you're unsatisfied after installing and using your purchase, we'll either:. Processing Time: 2-4 weeks for validated requests. Exclusions:. Note: Refunds will be processed for the f

Our Promise: We offer a 100% Happiness Guarantee on all products. If you&apos;re unsatisfied after installing and using your purchase, we&apos;ll either:<ul><li>Exchange it for another library that better suits your needs, or</li><li>Issue a full refund within 30 days of purchase</li></ul>Processing Time: 2-4 weeks for validated requestsExclusions:<ul><li>Products marked as &quot;Not For Resale&quot;</li><li>Items purchased through authorized resellers (please return to original retailer)</li></ul><h2 id="how-to-request-a-refund">How to Request a Refund</h2><ol><li>Complete our <a href="https://support.wesoundhuman.com/en-US/contact">Technical Support contact form</a></li><li>Confirm you&apos;ve successfully used the product with your system</li><li>Provide your reason for requesting a refund (helps us improve)</li></ol>Note: Refunds will be processed for the full purchase price, subject to currency exchange rates and applicable bank fees at the time of refund.Questions? Contact us at <a href="mailto:support@wesoundhuman.com">support@wesoundhuman.com</a>

What is your exchange and refund policy?

We've got your back! No creative tool is one-size-fits-all. If a library isn't working out the way you hoped, we want to help. We can:. Our goal is simple: making sure you have the right tools for your creative vision. Just reach out to our support t

We&apos;ve got your back! No creative tool is one-size-fits-all.If a library isn&apos;t working out the way you hoped, we want to help. We can:<ul><li>Walk you through how to get the most from it in your specific DAW</li><li>Provide tips and techniques for using the sounds effectively</li><li>Discuss exchanging it for a different library that might better fit your project</li></ul>Our goal is simple: making sure you have the right tools for your creative vision. Just reach out to our support team, and we&apos;ll work with you to find a solution.<a href="https://support.wesoundhuman.com/en-US/contact">Contact us</a> - we&apos;re here to help!

What if I have purchased a library but it's not what I expected?

Please feel free to reach out to our Support Team via email anytime! Our team is happy to help and we try our best to respond to emails within 24hrs.

We Sound Human

Refund & Exchange

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